سياسة الخصوصية - SawaShare

SawaShare ("we", "our", or "us") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use the SawaShare mobile application and associated services.

1. Information We Collect

We collect various types of information to provide efficient ride-sharing services and secure user accounts:

• Personal Account Information: Full name, phone number, and email address provided during account registration.
• Location Data: Precise location data collected in the background and foreground during active app usage to enable route calculations, pickup/drop-off matching, and live trip tracking for user safety.
• Vehicle & Driver Info (for Drivers): Vehicle type, license plate number, and relevant verification documents.
• Device and Technical Data: Device model, operating system, IP address, app performance logs, and crash diagnostics.

2. How We Use Your Information

We utilize the collected information for the following purposes:

• Operating and facilitating the ride-sharing platform and matching riders with drivers.
• Accurate route mapping, distance estimation, and real-time navigation.
• Sending transactional notifications and push updates regarding trip statuses.
• Enhancing platform security, verifying user identities, and preventing fraudulent activity.
• Providing customer support and resolving technical issues.

3. Data Sharing and Third Parties

We do NOT sell or rent your personal data to third-party advertisers. Limited data sharing occurs solely in the following contexts:

• Between Trip Participants: Sharing first names and approximate locations between riders and drivers for pickup coordination.
• Authorized Service Providers: Trusted third-party infrastructure providers (e.g., Google Maps API, Firebase) essential for core app functionality.
• Legal Compliance: When required by applicable laws, court orders, or governmental regulatory authorities.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted via standard HTTPS/SSL protocols.

5. Data Retention & Account Deletion

We retain your personal data as long as your account remains active. Users retain the right to request permanent deletion of their account and associated data at any time via the "Delete Account" feature in app settings or by contacting our support team.

6. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any significant updates will be communicated through the app or via email.